Our Returns Policy | Fayt The Label

RETURNS

Changed Your Mind?

Returns are easy around here. Follow the steps below to send your item back to us and we’ll take it from there.

Lodge your return

Head to our returns portal and submit your return.

This creates your return label and lets us know your parcel is heading back our way.

Pack it up

Securely pack your item ensuring to remove or cover any old shipping labels, and clearly attach your new return label

This helps our team clearly identify your return.

Send it back

Take your parcel to your local post office where they’ll scan the return label and send it back to us.

Have access to a printer? You can print the label, attach it securely, and drop it into your local post box instead.

We'll sort the rest

Once your return has arrived at our warehouse, our team will usually process it within 48 hours during standard periods.

You will receive a confirmation email once your return has been processed.

Please note that during busy sale periods, processing times may extend up to 10 business days.

Please Note: During busy sale periods, our team may need up to 10 business days to process returns.

Lodge a Return

To lodge a return, please have your order number and email address ready to enter in our returns portal below

Submit Now

ONLINE RETURNS POLICY

At Fayt The Label, we offer refunds on all full priced items within 28 days of delivery. Refunds can be issued back to your original payment method or as a store credit.

A $8 handling fee will be deducted from all returns. For exchanges, a $16 fee will be charged at the time of submitting your exchange through our Returns Portal.

Orders placed using a welcome code, promotional code, or a discount code redeemed through loyalty points, as well as during a sitewide sale, are only eligible for a store credit or exchange.

Items marked as final sale are not eligible for return, refund, or exchange. This includes all items purchased from our sale page, pierced jewellery, hair accessories, and samples or seconds. Please choose carefully when purchasing these items.

TERMS OF RETURN

To be eligible for a return, items must be unworn, unwashed, and unused, with all original tags attached.

All returns must be submitted through our Returns Portal prior to sending your item back. This submission acts as your proof of purchase. Returns that have not been lodged through the portal will not be processed.

Fayt The Label reserves the right to reject any return that does not meet these conditions. If your return is not accepted, the item will be sent back to the original shipping address and you will be notified.

Returns may be declined if items show any signs of wear or damage, including but not limited to stains, strong fragrances or odours, pet hair, fake tan, makeup, or oil marks.

INTERNATIONAL RETURNS

International customers are required to lodge their return through our Returns Portal. Please note that we are currently unable to provide return shipping labels for international orders, so returns must be arranged through your local postal service.

At Fayt The Label, we offer refunds on all full priced items within 28 days of delivery. Refunds can be issued back to your original payment method or as a store credit.
A $8 handling fee will be deducted from all returns. For exchanges, a $16 fee will be charged at the time of submitting your exchange through our Returns Portal.
Orders placed using a welcome code, promotional code, or during a sitewide sale are only eligible for a store credit or exchange.
Items marked as final sale are not eligible for return, refund, or exchange. This includes all items purchased from our sale page, pierced jewellery, hair accessories, and samples or seconds. Please choose carefully when purchasing these items.
TERMS OF RETURN
To be eligible for a return, items must be unworn, unwashed, and unused, with all original tags attached.
All returns must be submitted through our Returns Portal prior to sending your item back. This submission acts as your proof of purchase. Returns that have not been lodged through the portal will not be processed.
Fayt The Label reserves the right to reject any return that does not meet these conditions. If your return is not accepted, the item will be sent back to the original shipping address and you will be notified.
Returns may be declined if items show any signs of wear or damage, including but not limited to stains, strong fragrances or odours, pet hair, fake tan, makeup, or oil marks.
INTERNATIONAL RETURNS
International customers are required to lodge their return through our Returns Portal. Please note that we are currently unable to provide return shipping labels for international orders, so returns must be arranged through your local postal service.
At Fayt The Label, we offer refunds on all full priced items within 28 days of purchase with a receipt or order number. Refunds can be issued back to your original payment method or as a store credit.
Items purchased using a welcome code, promotional code, or during a sitewide sale are only eligible for a store credit or exchange.
Items marked as final sale are not eligible for return, refund, or exchange. This includes all items purchased from our sale section, pierced jewellery, hair accessories, candles, and samples or seconds. Please choose carefully when purchasing these items.
TERMS OF RETURN
To be eligible for a return, items must be in their original condition, unworn, unwashed, and unused, with all original tags attached.
Proof of purchase is required and can include your receipt or order number.
Fayt The Label reserves the right to reject any return that does not meet these conditions. If your return is not accepted, the item will be returned to you at the time of assessment.
Returns may be declined if items show any signs of wear or damage, including but not limited to stains, strong fragrances or odours, pet hair, fake tan, makeup, or oil marks.
Yes, we accept and process returns for online orders in store. Please note, online returns cannot be processed in store on sale days (eg. Black Friday, Boxing Day, EOFY).
There is no need to lodge your return through our online portal, simply bring your items into store.
All Glazey Lip Oil purchases are final and cannot be returned for change of mind due to hygiene and sanitary reasons.
If you believe your item is faulty or there is an issue with your product, we’re here to help. Please contact our Customer Service team at [email protected] and we’ll assist you further.
To lodge a return, please have your order number and email address ready to enter into our returns portal below.

Note: If you have used a discount code and/or promotional code on your order you will not be eligible.

If you have any issues with this process please email us at [email protected]

Return for a store credit, exchange or refund

Enter details below to get started
Return shipping costs for change of mind or incorrect fit are the responsibility of the customer and are non refundable.
For Australian returns, an $8 handling fee will be charged when lodging your return through our Returns Portal. A return label will then be generated and sent to you via email.
For international returns, our system is currently unable to generate return shipping labels. Once your return has been lodged through our portal, you will need to arrange return shipping through your local post office at your own cost. We recommend keeping your tracking details, as Fayt The Label is not responsible for returns lost in transit.
If you believe your item is faulty or you have received an incorrect item, please reach out to our Customer Service team at [email protected] and we will assist you.
Yes, you can still return your items if they meet our return conditions.
However, orders placed using a welcome code, promotional code or during a sitewide sale are only eligible for a store credit or exchange. Refunds back to your original payment method are not available for discounted purchases.
All returned items must be unworn, unwashed, and have original tags attached, and must be lodged through our Returns Portal.

For full transparency, processing returns is a significant cost for our business, and these costs are not built into the price of our products.
Processing a return involves a number of expenses, including staff time to inspect, process, repackage and restock items, as well as the cost of new packaging and barcoding.
We also use a returns platform called Loop, which involves a monthly subscription fee as well as a charge on each refund processed.
These costs add up quickly, which is why we are only able to offer refunds on full priced orders. In many cases, the cost of processing a return goes beyond just the refund amount itself.
We share this to provide transparency and help you make an informed decision at checkout, whether that’s using a discount code or purchasing at full price where a refund option is available.
If you have any questions, our Customer Service team is always here to help at [email protected].
PO BOX 32 Hunter Region MC NSW 2310
Please note all returns must be initiated in our returns centre before they are sent to us.
All returns are first delivered to our PO Box, which can take 1 to 2 business days to be transferred to our warehouse.
Once your return has arrived at our warehouse, our team will usually process it within 48 hours during standard periods.
You will receive a confirmation email once your return has been processed.
Please note that during busy sale periods, processing times may extend up to 10 business days.
We take pride in the quality of our products and are committed to meeting our obligations under Australian Consumer Law.
If you believe you have received a faulty item, please contact our Customer Care team at [email protected] as soon as possible with the following:
• Your order number

• A description of the fault

• Clear video of the item and fault
All faulty item claims are assessed individually by our team.
Please note the following:
• Items damaged as a result of normal wear and tear, improper care, misuse, accidental damage, or failure to follow garment care instructions will not be considered faulty.

• We reserve the right to request the item be returned for inspection before a resolution is provided.
Where an item is confirmed to be faulty, we will offer an appropriate solution in accordance with Australian Consumer Law, which may include:
• A repair

• A replacement

• A store credit

• A refund
The solution will be determined based on the nature of the fault and product availability.
Faulty item claims to be submitted within 28 days of receiving your order, or within 28 days of a fault becoming apparent where the issue was not immediately visible upon delivery. Claims submitted outside of this timeframe may not be accepted.
Our pieces are made from high quality fabrics and we recommend caring for them gently to keep them in their best condition.
We suggest either hand washing or using a delicates bag on a cold, gentle machine cycle with like colours. Always hang your items in the shade to dry, and take extra care with knitwear due to its delicate nature.
Fayt The Label is not responsible for damage caused during wear or washing. This includes but isn't limited to damage from washing machines, heat, steam, laundry products, dye transfer, or garments being caught during a wash cycle.
If your item has been damaged and you would like advice on how to repair it, please reach out to our Customer Service team at [email protected] and we’ll do our best to assist you.
If you have received an incorrect item or incorrect size, please contact our Customer Care team at [email protected] within 28 days of receiving your order with your order number and a clear video of the item received.

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